I. ORDER & DELIVERY

Your order will be shipped after your payment has been accepted and certain data has been verified. For your order to be shipped the same day, it must be placed, verified, and confirmed before 10:00 AM, and the product must be in stock.

The aforementioned deadlines begin when the package is handed over to the carrier. The preparation time is therefore not included in these deadlines.

These deadlines do not apply to our pre-order offers, for which delivery times are indicated on the product page.

Delivery times and costs:

FRANCE

- Chrono2Shop: 5 to 6 business days
€4.90 for orders under €50. Free for purchases over €50.

- Colissimo with Signature: 3 to 5 business days. €9.90 for any order under €90. Free for purchases over €90.

- Chrono 13 (Chronopost): 24h-48h. Order before 1 PM and receive your package the next morning. €14.90 for any order.

BELGIUM/LUXEMBOURG

- Colissimo with Signature: 3 to 5 business days. €19.90 for orders under €50. €15 for orders between €90 and €200. Free for purchases over €200.

- Secure contactless UPS: 3 to 5 business days. €115 for any order.

EUROPE*

- Secure contactless UPS: 3 to 5 business days €115 for any order*

US*

- Chronopost International: 5 to 10 business days. €25 for any order*

WORLD*

- Secure contactless UPS: 5 to 10 business days. €25 for any purchase under €50*. €20 for any purchase over €50*

*Regarding shipments to Europe and the Rest of the World: customs fees may apply. Please refer to the current rates.

INFORMATION CONCERNING CHRONO2SHOP
The delivery time is 5 to 6 business days from the moment the package is handed over to the carrier.

INFORMATION CONCERNING CONTACTLESS CHRONOPOST
The most secure delivery method: Hand delivery of your package to your home securely and contactlessly. Ideal for high-value packages. Protects you from theft. Ideal if you live in an apartment without a doorman or mailbox.
Refusal to sign the delivery receipt is equivalent to a refusal of the shipment. The recipient may, at the time of delivery, indicate, by checking a box, an observation regarding the condition of the packaging. This does not exempt from filing a claim with Chronopost. This observation will, if necessary, enrich any potential claim file. Chronopost will not assist in any inspection of the package's content.
Without your presence during signed delivery, the package is returned to the nearest relay point. If you do not pick it up and it is returned to us, you will have to pay €30 in delivery fees corresponding to the logistical processing costs for the return + reshipment.

II. RETURNS & EXCHANGES

DAY+ undertakes to replace products sent that do not comply with your order or products that are defective.

The customer is required to check the condition of the delivered products. They have fourteen (14) days from delivery to formulate any reservations or claims for non-conformity or apparent defect of the delivered products, with all relevant supporting documents.

RETURNS

In accordance with the legal provisions in force, the customer has a period of fourteen (14) clear days from the receipt of the product to exercise their right of withdrawal with the seller, without having to give reasons, for the purpose of reimbursement, provided that the products are returned in their original packaging, with their safety seal intact and in perfect condition within fourteen (14) days following the communication of their decision to withdraw. The reimbursement will not include the delivery costs charged during the order, which remain the responsibility of the customer.

Returns must be made in their original and complete condition (packaging, accessories, instructions, ...) allowing their re-marketing as new. Damaged, soiled or incomplete products will not be accepted.

The customer has a right of withdrawal, except for contracts mentioned in Article L.221-28 of the Consumer Code.

To exercise this right of withdrawal, the customer has up to fourteen (14) days after receiving their order to inform the seller of their decision to withdraw by mail or via the contact form. They must then return, at their own expense, the product(s) in its(their) original packaging, no later than fourteen (14) days following the communication of their decision to withdraw.

The customer must contact the company via the contact form indicating the problem so that the procedure to follow is communicated to them by the seller.

CANCELLATION

For all our subscribed customers with a subscription, the customer can cancel their subscription up to the very day of their subscription renewal. Once the subscription is renewed, the order is considered confirmed.

The subscriber can terminate their subscription at any time from their third month, by contacting the company via the contact form or directly on their DAY+ account.

The subscriber can terminate their subscription at any time in their "My Account" area on the site. If the cancellation occurs after the automatic debit for the month, the order is deemed concluded for the month concerned. The subscriber cannot demand the cancellation of this order by claiming their request for termination. The unsubscription is taken into account for the following month.

Unsubscription can also result from the company's decision according to the following terms:

- Payment incident for the price of an order
- Provision of erroneous information when creating the account
- Acts likely to harm the company's interests.

REFUND:

Subject to compliance, your entire order will be refunded within 14 days from the date of receipt of your package at our warehouse. Return shipping costs are the responsibility of the customer.